FAQs
Q: What materials are used to make the vases at Novel Vases?
A: At NovelVases, our vases are made using high-quality acrylic and glass materials. Each vase is carefully crafted to create unique, eye-catching designs that make a statement in any space.
Q: How do I care for my acrylic or glass vase from Novel Vases?
A: To maintain the beauty of your Novel Vases vase, gently clean it with a soft cloth and mild soap. Avoid using abrasive cleaners or sponges, as these can scratch the surface of your vase.
Q: What are the shipping options available at Novel Vases?
A: Novel Vases offers free shipping to accommodate our customers' needs. Delivery times vary depending on the destination and selected shipping method. Please refer to our Shipping Policy for more details.
Q: Can I return or exchange a vase if I'm not satisfied with my purchase?
A: Yes, at NovelVases, we want you to be completely satisfied with your purchase. If you're not happy with your vase, please refer to our Return & Exchange page for instructions on how to initiate a return or exchange.
Q: Are the vases at NovelVases suitable for holding water and fresh flowers?
A: Yes, our acrylic and glass vases are designed to hold water and fresh flowers. They make an excellent addition to your home decor, whether you're displaying fresh or dried arrangements.
Q: Do you offer custom vases or designs?
A: Currently, we offer a curated selection of three unique vase designs. While we don't offer custom designs at the moment, we're constantly updating our collection, so be sure to sign up for our newsletter and follow us on social media for updates on new arrivals.
Q: How can I stay updated on new vases and promotions from NovelVases?
A: To stay updated on the latest vases, promotions, and news from Novel Vases, sign up for our newsletter and follow us on YouTube, TikTok, and Instagram.
Q: Can I purchase Novel Vases vases as gifts?
A: Yes, our unique acrylic and glass vases make wonderful gifts for special occasions, housewarmings, or birthdays. Simply add a note at checkout, and we'll include a personalized message with your order.
Q: Do you ship internationally?
A: Yes, Novel Vases is pleased to offer free international shipping to customers around the world. Shipping rates and delivery times vary depending on the destination. Please refer to our Shipping Policy for more information.
Q: How can I contact Novel Vases if I have questions or concerns?
A: If you have any questions or concerns, please get in touch with our customer service team via the Contact Us page on our website or email us directly. We're happy to help and will respond as soon as possible.